Back to Home

Privacy Policy

Last updated: January 21, 2026

1. Data Controller Information

In compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), we inform you that:

  • Data Controller: Jiveal Desarrolladores S.L.
  • Tax ID (NIF): B42627711
  • Address: Calle Infanta Leonor, 5, 03177 San Fulgencio, Alicante, Spain
  • Email: apps@jiveal.com

2. What Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Account Information

  • Email address
  • Name (if provided)
  • Profile picture (if provided via authentication provider)
  • Authentication credentials (managed securely by Clerk)

2.2 App Data

  • App Store Connect credentials (encrypted and stored securely)
  • Google Play Console credentials (encrypted and stored securely)
  • App metadata (titles, descriptions, keywords)
  • App reviews and responses
  • Pricing configurations

2.3 Payment Information

  • Billing address
  • Payment method details (processed and stored by Stripe)
  • Subscription history

2.4 Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Usage logs and analytics

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance (Art. 6.1.b GDPR): Processing necessary to provide our services, including account management, app optimization features, and subscription management.
  • Consent (Art. 6.1.a GDPR): For optional features, marketing communications, and non-essential cookies.
  • Legitimate Interest (Art. 6.1.f GDPR): For security, fraud prevention, and service improvement.
  • Legal Obligation (Art. 6.1.c GDPR): To comply with applicable laws, including tax and accounting requirements.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Providing and maintaining our ASO platform services
  • Processing subscriptions and payments
  • Connecting to App Store Connect and Google Play Console on your behalf
  • Generating AI-powered metadata suggestions and translations
  • Sending service-related communications
  • Improving our services and developing new features
  • Ensuring security and preventing fraud
  • Complying with legal obligations

5. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We use the following service providers who may process data outside the EEA:

  • Clerk (Authentication): United States - EU-US Data Privacy Framework certified
  • Stripe (Payments): United States - EU-US Data Privacy Framework certified
  • OpenAI (AI Features): United States - Standard Contractual Clauses
  • Vercel (Hosting): United States - EU-US Data Privacy Framework certified

All transfers are conducted in compliance with Chapter V of the GDPR, using appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data Retention

We retain your personal data for the following periods:

  • Account data: Until you delete your account, plus 30 days for backup recovery
  • Payment records: 7 years (legal requirement for tax purposes in Spain)
  • App credentials: Until you remove them or delete your account
  • Usage logs: 12 months
  • Marketing consent records: 3 years from last interaction

7. Your Rights (ARCO-POL)

Under GDPR and LOPDGDD, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing

To exercise these rights, contact us at apps@jiveal.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • End-to-end encryption for sensitive credentials (AES-256)
  • HTTPS encryption for all data in transit
  • Secure authentication via Clerk with optional 2FA
  • Regular security audits and updates
  • Access controls and logging
  • Data stored in secure, compliant data centers

9. Cookies

We use cookies and similar technologies to provide and improve our services. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Services

Our service integrates with third-party platforms:

  • Apple App Store Connect: Subject to Apple's privacy policy
  • Google Play Console: Subject to Google's privacy policy

When you connect these services, you authorize us to access and manage your app data according to the permissions you grant. We do not share your credentials with any other parties.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will send you an email notification.

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

  • Email: apps@jiveal.com
  • Address: Jiveal Desarrolladores S.L., Calle Infanta Leonor, 5, 03177 San Fulgencio, Alicante, Spain